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6 articles for Raya Contact Center (RCC)
Flash Report /
Egypt
RACC: Meet the management webinar key takeaways
Raya Contact Center, a subsidiary of Raya Holding, started operations in 2002 and currently has 12 facilities, eight of them are in Egypt, a couple of facilities in Dubai, a facility in Bahrain, and a facility in Poland. RACC haven’t yet decided whet...
Mariam Wael @ Al Ahly Pharos Securities Brokerage 23 January 2022
Raya Contact Center (RCC): Penalized by macro dynamics, market sentiment and low liquidity
RACC had witnessed a slowdown in businesses and industries that have affected the volumes of calls, which is a major revenue contributor, however RACC believes that with Covid-19 reshaping a lot of industries, the BPO industry will witness significan...
Mariam Wael @ Al Ahly Pharos Securities Brokerage 15 June 2020
Raya Contact Center (RCC): Mirrors exchange rate movements; cut FV, still Overweight
RACC’s operational performance was massively hammered in 2019 by EGP appreciation, a shift in revenue mix and tighter margins. Going forward, we expect 2020 to report quite similar performance to 2019 despite ramp up in WS additions. We maintain our ...
Mariam Wael @ Al Ahly Pharos Securities Brokerage 4 December 2019
Raya Contact Center (RCC): Revenue declines on a stronger EGP, shift in revenue mix pressures margins
RACC reported organic growth in FCY revenue of 5% YoY in constant-currency terms. Direct personnel expense showed an acceptable QoQ increase (+0.8pps QoQ), representing 48.2% (as % of revenues) in 1Q19, up from 47.4% in 4Q18 and down from 50% in 1Q18...
Mariam Wael @ Al Ahly Pharos Securities Brokerage 14 May 2019
Raya Contact Center (RCC): Shift in revenue mix and higher direct personnel expenses drive margin contraction
During 2018, RACC’s revenue growth was buoyed by the new 973 work stations (WS) added, exceeding our expectations of total additions of 650 WS in 2018. RACC’s international diversification and higher contribution of Dubai operations to total revenues...
Mariam Wael @ Al Ahly Pharos Securities Brokerage 18 March 2019
Egypt telecoms: Transition of coverage
This is a joint report from Exotix Capital and its research partner in Egypt, Pharos Holding. Competition in fixed line will emerge between ETEL and the new fixed voice provider Etisalat Misr. Retail segment to dominate revenue streams, which operato...
Team Coverage @ Al Ahly Pharos Securities Brokerage 4 March 2019
Details
Egypt
Africa
Telecommunication Services
About
Raya Contact Center S.A.E. operates as a business process outsourcing company. The Company offers contact center, back office, inside sales, and professional services. Raya Contact Center serves media and communication, technology, electronics, banking and insurance, retail, and e-commerce sectors worldwide.
