Strategy Note /
Kenya

Kenya’s SIM disconnection threat – low risk to telcos for now

  • The Kenyan government threatened to disconnect unregistered SIMs but has pushed the deadline back by six months

  • The government plans to combat mobile money fraudsters and other criminals

  • But we believe the disconnection threat remains a low risk for Kenyan firms given the deadline extension

Kenya’s SIM disconnection threat – low risk to telcos for now
Ayobami Omole
Ayobami Omole

Research Analyst

Tellimer Research
22 April 2022
Published by

Two years ago, Kenya's government issued a directive that all SIM cards should be registered with the biodata of their owners. However, compliance has been low and, in some cases, the mobile network operators (MNOs) have not collected the necessary data. According to the Communications Authority, Safaricom has reported 67% compliance, Airtel Kenya 55% and Telkom Kenya 33%.

Because of this, a six-month extension has been granted for subscribers to complete their SIM registrations – before they are disconnected. We recently discussed a similar issue in Nigeria and the potential impact on local telcos. In this report, we give our thoughts on what might be the outcome in Kenya, and the implications for investors.

Why is SIM registration becoming topical in African countries?

Nigeria has been engaged in a SIM registration drive for over a year to increase the number of Nigerians with a national identification number (NIN) and to make sure every mobile phone is linked with one. According to the government, the goal has been to combat the increasing insecurity problems in the country. Last year, Ghana’s Ministry of Communications and Digitalization also kicked off a SIM re-registration exercise, saying it hoped to reduce fraud and other criminal activities. Kenya's stated motivations are very similar.

Taking a step back, our view is that the lack of a comprehensive central database in all these countries is the true reason for the SIM registration drives. In Nigeria, it has been possible to exist without proper official records, and official databases like drivers’ licenses, bank verification numbers (BVN) and voter’s cards were unsynchronised. SIM registration seems like an effective way to record a significant portion of the population, given that mobile penetration is on the rise and a large portion of adults now have mobile phones (c80% in Nigeria).

Mobile subscription relative to population size shows evidence of a multiple SIM culture

How will this play out for Kenyan telcos?

Although the exercise has obvious benefits for the authorities, the threat to cut off unregistered SIM cards represents a risk to MNOs’ revenue generation and profitability. We highlight some likely scenarios and implications for Kenyan MNOs:

  1. Continued deadline extensions. As we saw in Nigeria and Ghana, multiple deadline extensions are usually part of the process. An immediate cut of unregistered SIMs would lead to severe revenue loss for MNOs and raise free speech concerns. The government is likely to extend the deadline until more SIM owners have had a chance to register, given the current lack of progress.

  2. Phased disconnections/restrictions. The Communications Authority might enforce gradual disconnections, as we have seen in Nigeria, eg going for outgoing calls or incoming calls first, and later extending the ban to other services.

  3. Consolidation of mobile activity. As in many African countries, owning multiple SIMs is common in Kenya, evidenced by the mobile penetration rate of over 100%. SIM registration activities typically lead to the removal of inactive SIMs and the consolidation of mobile activities typically done on multiple SIMs onto a single SIM. This will lead to a lower subscriber base (active SIMs) but higher average revenue per user.

  4. Slack compliance could create opportunities for rivals. It is in the best interest of MNOs to ensure that their subscribers are appropriately registered by providing easy registration channels. Failure to do this could open opportunities for competitors to steal market share.

Ultimately, we believe the disconnection threat remains a low risk and it is too early to know the full likely impact on MNOs, given the six-month extension. In Nigeria, SIMs declined by 10% during the registration process and an additional 72mn SIMs have been banned from making outgoing calls.

Prior to the ban, the decline in the mobile subscription base did not affect the revenue or profits of listed MNOs. We suspect the reason for this was the consolidation of mobile activity, which we have highlighted as a possible response in Kenya.